Refund and Returns Policy

Effective Date: [12.27.2024]

At Lovafloor, we strive to ensure customer satisfaction with our products and services. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and returns policy below.

1. Returns

You have the right to return a product within 30 days of receiving it, provided the following conditions are met:

  • The product is in its original packaging and condition.
  • The product has not been used, installed, or damaged.
  • You have the original receipt or proof of purchase.

If the product does not meet these criteria, we reserve the right to decline the return.

2. Refunds

Once we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to your original method of payment within 7-10 business days.

Refunds may take additional time to appear on your statement, depending on your payment provider. If you have not received your refund after 14 business days, please contact your payment provider or reach out to us at info@lovafloor.com.

3. Shipping Costs

Shipping costs for returning the item are the responsibility of the customer unless the product was received damaged or defective.

We recommend using a trackable shipping method to ensure your return reaches us safely. We are not responsible for lost or undelivered returns.

4. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of delivery by contacting info@lovafloor.com. We may request photos or other documentation to process your claim.

For approved claims, we will provide a replacement or a full refund, including shipping costs.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized orders.
  • Items purchased on clearance or final sale.
  • Products that have been installed or altered.

6. How to Initiate a Return

To initiate a return, please contact us at info@lovafloor.com with the following information:

  • Your name and contact information.
  • Your order number.
  • Reason for return.
  • Photos of the product (if applicable).

Our team will provide you with instructions on how to proceed.

7. Contact Us

If you have any questions about our refund and returns policy, please contact us: